I need help with my account.

Why was my account suspended?

Accounts are automatically suspended by XanPool’s anti-fraud system when it picks up on suspicious activity. Please reach out to us via https://xanpool.com/en/help/contact-us for assistance.


Close my account

If your account has had no transactions, we can delete your account. If you have transacted with us, we will lock your account. If you wish to proceed with this, please send us a request here: https://xanpool.com/en/help/contact-us.


My account has been hacked 

Please contact us immediately to protect your account: https://xanpool.com/en/help/contact-us.