I have completed the transaction, but I have not received my funds.

Often with cross-border payments, transaction confirmations, completion times, and bank settlements can vary, depending on the payment methods. As a result, the amounts are not immediately on the receiver's side. Several reasons can cause a delay, such as high traffic on the blockchain during mining. 

You may track the status of your transaction by keying in the transaction hash sent to you via SMS at either of the relevant blockchain explorers: 

If you have not received your funds within the stipulated time, not to worry! 

1. Go to https://xanpool.com/en/help/contact-us


2. Ensure that you are logged in to your XanPool account to select the relevant charge. 

3. Provide your payment details and enquiry, and our team will run a check and get back to you soon.