At times, basic troubleshooting steps may solve unexpected functionality on the platform. Please try the following steps:
1) Clear browser cache and temporary data
2) Disable browser add-ons and extensions, if any
3) Try accessing in an incognito window
4) Try with another internet connection
Should you still be facing any issues, please contact us. Do try to include as much details such as a screenshot or a video recording with us so that we are able to view what you are seeing on your device from the beginning until the error message is prompted.