Account FAQ

Check this FAQ if you need help with your account

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  • How do I sign up?

    XanPool is a platform that connects you directly with others that are willing to buy and sell crypto seamlessly. It’s really easy to create a XanPool account, follow...

  • My employer asked me to sign up for a XanPool account. Is this a scam?

    We would advise you to not create accounts on any finance-related platforms when requested by someone, especially if it is cryptocurrency related. Often, scammers wi...

  • Can I access my account from a different country?

    I registered from Country A and am now based in Country B. My account was verified and working in Country A, but now it is not. What should I do? Your account was ve...

  • I need help with my account.

    Why was my account suspended? Accounts are automatically suspended by XanPool’s anti-fraud system when it picks up on suspicious activity. Please reach out to us via...