Verification FAQ

How to do the KYC video? Have questions about the verification documents?

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  • How do I verify my XanPool account?

    Minimum Age Requirement 18 years old and above.  What do I need to provide during the KYC process? You would need to provide the following documents : Proof of Addr...

  • Why did my KYC/verification fail?

    Our compliance team reviews all accounts verification requests very carefully. However, at times, the documents submitted may not meet our requirements. To understan...

  • I do not have a bank account issued in my name.

    In the event that you do not have a credit card or utility bill in your name, you could upload a handphone bill, insurance document or one issued by a government age...

  • Can I enable multiple currencies?

    In order for us to allow your XanPool account to do so, you will need to provide a recent bank statement from the country where you would like to transact as well as...

  • I did not receive my verification email.

    Our emails sometimes get detected as spam or junk by your email security system, so be sure to check all folders including spam/junk folders.