How to do the KYC video? Have questions about the verification documents?
How do I verify my XanPool account?
Minimum Age Requirement 18 years old and above. What do I need to provide during the KYC process? You would need to provide the following documents : Proof of Addr...
Why did my KYC/verification fail?
Our compliance team reviews all accounts verification requests very carefully. However, at times, the documents submitted may not meet our requirements. To understan...
I do not have a bank account issued in my name.
In the event that you do not have a credit card or utility bill in your name, you could upload a handphone bill, insurance document or one issued by a government age...
Can I enable multiple currencies?
In order for us to allow your XanPool account to do so, you will need to provide a recent bank statement from the country where you would like to transact as well as...
I did not receive my verification email.
Our emails sometimes get detected as spam or junk by your email security system, so be sure to check all folders including spam/junk folders.